Our warranty is in place to protect our customers. It is very unlikely that you'll experience any manufacturing issues with your controller but in the rare case that you do and you're within warranty period, we've got you covered.

 

How does the warranty work?

 

After inspection, if we identify an issue caused at the manufacturing stage we will aim to fix this as quickly as possible. If we can't fix the issue, we will replace it with a new modified controller.

Please note: We cannot issue refunds as part of our manufacturer warranty. Customers are responsible for all postage costs when sending a controller back to us under warranty.

 

 

How long does the warranty last?

All of our modified controllers come with a 6-month (180 days) manufacturer warranty starting from the date the controller arrives to the customers address. When sending a controller back to us for repair/replacement, we must be notified & receive the controller within the 180 day warranty period.

we give lifetime warranty for paddles and back buttons!

What does the warranty cover?

Our manufacturer warranty covers controller defects/failures. This covers technical elements inside the controller and physical elements outside of the controller, for example, the rear paddles and buttons.

The warranty does NOT cover the following:

• Any liquid or moisture exposure
• Extreme conditions exposure
• Generic 'wear and tear' from use overtime, ageing or wear
• Misuse/Intentional damage e.g. dropping, hitting, throwing and other general neglect
• External defective sources that cause damage e.g. using a charging cable that is not suitable for the controller
• Tampering with the product including repair attempts, opening the controller, dismantling or modifying

 

How do I use my warranty?

Step 1

Contact us via demoniccntrl@gmail.com with the following information: Full name, order number, address, return reason, proof of purchase

Step 2

If approved, securely package your controller and send it back to the provided returns address via email. We strongly recommend using a trusted courier provider with a tracked & insured service – DemonicCNTRL cannot be held liable for items lost or damaged in transit back to us.

Step 3

Sit back and relax. Our technicians will inspect your controller to find and attempt to fix the issue. If it cannot be fixed, we'll replace it with a new controller.